PRIVACY POLICY

At Charmé we value and respect your privacy. This Privacy Statement describes how we collect, use and protect your personal information when you visit and interact with our website. By accessing and using our website, you consent to the practices described in this statement.

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1. Collecting information
   1.1 Personal Information: We may collect personal information such as your name, email address, telephone number, shipping address and payment information when you place an order or create an account on our website.
   1.2 Automatically Collected Information: We may automatically collect certain information about your device, browsing actions and patterns, including your IP address, browser type, referring/exit pages and operating system. This information helps us analyze trends, administer the site, track user movement, and gather demographic information for general use.

 

1. Use of information:
   2.1 Order Fulfillment: We use the personal information you provide to process and fulfill your orders, communicate with you about your purchase and provide customer support.
   2.2 Account Management: If you create an account on our website, we may use your personal information to manage your account, including updating your information and providing order history.
   2.3 Marketing communications: With your explicit consent, we may send you promotional emails or newsletters about our products, special offers or other updates. You can unsubscribe from these communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
   2.4 Statistical Analysis: We may use the information collected to analyze and improve our website, products and services, as well as to monitor and prevent potential fraud or unauthorized activities.

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1. Sharing and protecting data:
   3.1 Third Party Service Providers: We may share your personal information with trusted third party service providers who assist us in operating our website, conducting business operations, and providing services to you (e.g., shipping companies, payment processors). These third parties are required to maintain the confidentiality and security of your personal information.
   3.2 Legal Requirements: We may disclose your personal information as required by law or in response to valid legal requests from government authorities.
   3.3 Data security: We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. Please note, however, that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

1. Your rights:
   4.1 Access and Correction: You have the right to access and update your personal information with us. You can do this by logging into your account or by contacting us directly.
   4.2 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes set out in this Privacy Statement, unless a longer retention period is required or permitted by law.
   4.3 Cookies: Our website may use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

 

1. Children's Privacy:
   Our website is not intended for persons under the age of 16. We deliberately do not collect personal information from children without parental consent. If you believe that we have inadvertently collected information from a child, please contact us and we will promptly delete that information.

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1. Changes to this privacy statement:
   We reserve the right to update or change this Privacy Statement at any time. Any changes will be effective immediately upon posting of the revised statement on our website. We recommend that you periodically review this Privacy Statement for any updates.
   If you have any questions, concerns or requests regarding our Privacy Statement or the processing of your personal information, please contact our customer service. Thank you for the trust you place in www.charmebymc.com with regard to your privacy.